You can create an account here or by clicking Sign Up in the upper right hand corner.

Yes you can.

You will find your name, shipping address, and billing address to the far right. You may edit this information by clicking an Edit link.

Your previous orders can be viewed by clicking the Previous Orders button. We provide the order number,order date, product name and product ID, credit card type, and delivery type. We also provide your order status and dollar total, and a tracking number to allow you to track your shipment.

To change your password, click Sign In in the upper right hand corner and provide your e-mail address and password. In the same upper right hand corner click My Account. You will see your account information on the right side. At the bottom, click Edit E-Mail Address and Password. Click on the link and enter a new password into both required fields. Click Save.

To change any of your contact information, Sign In and provide your e-mail address and password. In the upper right corner click on My Account. You will see your account information on the right side. Click on any Edit link to enter new information. Click Save.

If you change your mind, simply click the Edit link again to cancel and/or remove your changes (this will not remove your original information.

You can also change your contact information by calling a Product Specialists toll-free at 1-800-985-1353.

If you forget your password, first go to the Sign In page. Enter your e-mail address and click on the Forgot Password link. We will send a new password to your e-mail address. You can then Sign In using your e-mail address and new password.

To change your password, click Sign In in the upper right hand corner and provide your e-mail address and password. In the same upper right hand corner click My Account. You will see your account information on the right side. At the bottom, click Edit E-Mail Address and Password. Click on the link and enter a new password into both required fields. Click Save.

There are several ways to reach us:

• Send us an e-mail using our Contact Uspage
• Send us an e-mail at info@caregiverpartnership.com
• Call us at 1-800-985-1353
• Write us at:
  The CareGiver Partnership
  333 North Commercial Street
  Suite 350
  Neenah, WI 54956

There are two ways to order from us:

• Shopping on our web site.
• Calling us toll-free at 1-800-985-1353 and placing an order with one of our Product Specialists.

For internet and telephone orders we accept Visa, MasterCard, Discover, and American Express.

If you choose to place your order by mail, we will gladly accept your payment by check, money order, Visa, MasterCard, Discover or American Express. For your protection we are unable to accept cash or cash on delivery (C.O.D.) orders.

We recommend creating an account first. Then simply add a product or products to your cart. You will automatically be brought to your cart after clicking an Add to Cart button. Review your order to make sure everything is correct. Then click on the Checkout button to provide credit card information. If you haven't set up an account, enter your e-mail then select the second option I am a new Customer then click Next.

Order Summary gives you a last chance to look over your order before placing your order. If everything is correct click Place My Order. You will see an order acknowledgment page and within 30 to 45 minutes, you will receive an e-mail confirming your order. When your order is shipped, we'll send you an e-mail confirmation (which may also include a tracking number).

If you are a returning customer, sign in here. Then make your product selections from the menu on the left side of this page or from the "Product Search" button at the top of this page. After you have completed selecting products and putting them in your shopping cart, review your order on the "View Shopping Cart" page to make sure everything is correct. Then click on the "Check Out" button to provide credit card, billing and shipping information. If you haven't already logged in to your account at this point, you will be asked to do that first. Then simply click on the "Complete Order" button to send your order to us. You will see an order acknowledgment screen and within 30 to 45 minutes, you will receive an e-mail confirming your order. When your order is shipped, we'll send you an e-mail letting you know that as well.

We are here to answer questions you may have about the most appropriate products for your situation. Please call us toll-free at 1-800-985-1353 any time Monday-Friday between 9AM and 4PM Central Time (except major holidays). ;When ordering through a Product Specialist, we will be able to serve you more quickly if you have the following information handy:

• Your name and phone number
• Your billing address and, if different, delivery address
• If you know what you wish to order, the product name(s) and quantity
• Your credit card information for payment
• If you have one, your e-mail address for your order and shipping confirmation

No problem. Many of our customers arrange deliveries to a family member or loved one who do not live with them. Other customers change addresses seasonally because they maintain several homes.

You can enter two different addresses when ordering online, as well as when ordering through our Product Specialists. Information relating to the order and payment will be sent to the e-mail address that you provide when you set up your account. The product will be delivered to the address provided as the shipping address. If you wish to modify where we send the shipping notification, please change the e-mail address in your account. You may also set up different shipping locations.

You will receive a confirmation via e-mail within 30 to 45 minutes after you place your order. This will be sent to the e-mail address you provided when you set up your account with us. We will also send you an e-mail when we ship your order. This e-mail will contain details of your order and a tracking number. You must have an e-mail address on file with us to receive a shipping confirmation. If you enter your order by 2 PM Central Standard Time, most products will ship to you the same day. It will take 3 to 7 business days for your order to arrive.

The CareGiver Partnership guarantees that every transaction made at our website is completely safe. This means that you will pay nothing if unauthorized charges are applied to your credit card as a result of shopping at The CareGiver Partnership.

Better Business Burea. We know that safeguarding your privacy is serious business. We embrace and support the Better Business Bureau OnLine Reliability program which sets strict standards for privacy. We are rated ‘A’ by the Better Business Bureau. You can verify this at the Better Business Burea website.
McAfee® SECURE™. McAfee is a leading global internet security organization. The CareGiver Partnership website is audited by McAfee on a daily basis. The appearance of the McAfee SECURE symbol on our website is your assurance that this site passes all external vulnerability audit recommendations of the:

• Department of Homeland Security's National Infrastructure Protection Center (NIPC)
• SANS/FBI Top 20 Internet Security Vulnerabilities list
• Vulnerability audit requirements of Visa's CISP and AIS
• MasterCard's SDP, American Express' DSS and Discover Card's DISC security standards.

Is certified to be in compliance with the network perimeter security criteria mandated in such regulations as:

• The Health Insurance Portability & Accountability Act (HIPAA)
• The Gramm-Leach-Bliley Act (GLBA)
• The Sarbanes-Oxley Act (SOA)
• The Government Information Security Reform Act (GISRA)

We ship via UPS and FedEx standard shipping. If you wish to have next-day or two-day shipping, please call one of our Product Specialists toll free at 1-800-985-1353 to determine shipping costs.

We are unable to ship to an APO address or outside the continental U.S.

We offer free shipping on all orders of $50.00 or more in the continental United States. Shipping is $6.50 on any orders totaling less than $50.00. If you are interested in shipping by Next Day Air or Second Day Air, please call a Product Specialist at 1-800-985-1353 for applicable rates.

If we receive your order by 2 PM Central Time, we will ship most products out the same day. Because we stock products in 43 warehouses coast to coast, you should expect to receive your products within 3 to 7 business days.

When you click on the "View Previous Orders" button after you login, orders that have been shipped will have a tracking number linking you to the UPS or Federal Express tracking site. From there you will be able to easily and conveniently track your shipment. You may also call us at 1-800-985-1353.

As we are located in Wisconsin, we typically only collect sales tax for shipments to Wisconsin. However, some states require that we collect sales tax if we ship though a third party who has an operation in the state to which the merchandise is being shipped. Applicable state and local (usually county) sales taxes apply.

It is our pledge to help you in any way we can. We've all been caregivers and realize how important it is to provide help, not hassles. Our goal is to provide you with the best information and products to meet your needs. If for any reason you are not satisfied, please contact us and we'll do what we can to address your concerns.

There are several ways to reach us.

• Use the "Contact Us" form on our web site (www.caregiverpartnership.com)
• Send us an e-mail at info@caregiverpartnership.com
• Call us at 1-800-985-1353
• Write us at:
  The CareGiver Partnership
  333 North Commercial Street
  Suite 350
  Neenah, WI 54956

We ship within the continental United States. Alaska and Hawaii are excluded.

We are unable to ship to Alaska or Hawaii, or any other U.S. Territories and Protectorates which includes American Samoa, Guam, Northern Mariana Islands, Marshall Islands, Federated States of Micronesia, Palau, Puerto Rico and U.S. Virgin Islands.

We are unable to ship to:

• APO/FPO's (Army Post Offices)
• U.S. Post Office boxes
• Countries other than the U.S.

That's why we're here. One of our Product Specialists will be happy to assist you with any questions you may have. You do not have an annoying phone system that requires you to make choices and wait on hold. We usually answer all calls by the second or third ring. Also, all calls are answered in the United States.

There are several ways to reach us.

• Visit the Contact Us page on our web site
• Send us an e-mail at info@caregiverpartnership.com
• Call us at 1-800-985-1353
• Fax us at 1-866-341-4716
• Write us at:
  The CareGiver Partnership
  333 North Commercial Street
  Suite 350
  Neenah, WI 54956

You can also check your order status online by logging into your account.

When you make an inquiry here, we will contact you through a personal and private e-mail as soon as possible. The contact form displayed there will give you the opportunity to ask us a question. The message will then be forwarded to the responsible Product Specialist and answered as quickly as possible.

You may also call us at 1-800-985-1353 Monday - Friday 9AM - 4PM CST and a Product Specialist will be happy to assist you. We do not have an annoying phone system that requires you to make choices and then wait on hold. Virtually all calls are answered by the second or third ring. Also, all calls are answered in the United States.

Product Specialists are available Monday through Friday 9AM to 4PM Central Time. You may also wish to review the "Find Answers" section, to see if there is an answer to your question.

There are several ways to reach us.

• Use the "Contact Us" form on our web site
• Send us an e-mail at info@caregiverpartnership.com
• Call us at 1-800-985-1353
• Fax us at 1-866-341-4716
• Write us at:
  The CareGiver Partnership
  333 North Commercial Street
  Suite 350
  Neenah, WI 54956

You can also check your order status online by signing into your account.

Yes! We have a 42 page catalog available that illustrates the range of different type of products we offer. It only a small sampling of what we offer - over 3,000 items which are all available on our website. The catalog also contains $39 in money saving coupons.

Yes, for all products that make sense. For example, we don’t offer this service for products like walkers or canes.

To be eligible for a NRO, the product(s) must total $60.00 or more (i.e. if the price of a product is $30, it is eligible for NRO when you order two or more under one scheduled delivery).

NRO deliveries may be set up in several different areas within our website:

1. On a product's description page, below the green 'Add to Cart' button
2. While viewing your cart, under "Your Shopping Cart" to the right of "Quantity"
3. Within the Incontinence Product Finder^SM tool (same as #2). (For incontinence products only)
4. On the final check out page, to the right of "Quantity"

Step 1. Click the 'Yes' checkbox.

Step 2. Enter the number of days between deliveries. If you would like help determining how often you should schedule deliveries, click on "Not sure how often you need delivery?"

• Enter the number of products (pieces) used per day and click on the magenta ‘Calculate’ button.
  The tool will then suggest the time between deliveries based on how many pieces are in the case and how many are used per day.
• This tool also tells you the amount of money you’ll save with NRO and the amount you’ll be charged for your first order and subsequent shipments.
• Click ‘OK’ and the delivery interval is automatically entered into the "DAYS" box.

Step 3. Click the magenta 'Add to Cart' button.

Note: Other items may be ordered alongside your NRO order (not as a part of your NRO order). Subsequent NRO orders cannot be combined with other items.

Shipping is always free on all NRO orders. Plus you’ll save $8.00 on your first delivery and 5% on all subsequent deliveries.

An order confirmation e-mail and a shipment confirmation e-mail will be sent after each NRO order is processed and shipped.

Your credit card is charged when your order is shipped. Debit cards are charged as soon as the order is placed given that this is the procedure that banks use.

Your credit or debit card is used to set up the initial NRO delivery and for subsequent deliveries.

When you take advantage of the NRO service, you are authorizing us to charge your credit or debit card for subsequent NRO shipments. We will continue your NRO service until you call 1-800-985-1353 or e-mail us at info@caregiverpartnership.com to adjust or cancel your Never Run Out service. In the event you would like your NRO service adjusted or cancelled, we will need at least a 24 hour notice before the NRO product is scheduled to leave the warehouse.

Note: WI, FL, CA and MA may be subject to sales tax.

Rest assured, the price paid for subsequent NRO shipments is guaranteed for 1 year. We will notify you of any price increases that we may receive from our manufacturers after 1 year.

Note: WI, FL, CA and MA may be subject to sales tax.

The inventories from the 43 warehouses we ship from are closely monitored. In most cases we have advance notice when a product is out of stock. In those cases, we will attempt to call or e-mail you.

You may choose to substitute a product. We will suggest alternative products and, time permitting, will mail you samples to try.

Subsequent NRO deliveries will continue to be shipped according the schedule you specified when you set up the initial Never Run Out service. Of course, you may adjust your timing any time you wish by calling us at 1-800-985-1353 or e-mailing us at info@caregiverpartnership.com.

Sometimes our manufacturers slightly modify products, but keep the same UPC number. For example, a manufacturer may change the size or formulation. In that case, your NRO order for the product will continue unless you choose to modify them.

If the manufacturer assigns a new UPC number to the changed product and discontinues the original product, then we will let you know so you can choose a replacement product or cancel your NRO delivery.

You have four options:

1. Call us at 1-800-985-1353
2. E-mail us at info@caregiverpartnership.com
3. Sign in to your account then click "My Account" in the upper right corner. Click the "Manage Never Run Out Deliveries" link at the bottom of the "My Account" page.
4. Mail your changes to:
   The CareGiver Partnership
   333 North Commercial Street
   Suite 350
   Neenah, WI 54956

You have four options:

1. Call us at 1-800-985-1353
2. E-mail us at info@caregiverpartnership.com
3. Sign in to your account then click "My Account" in the upper right corner. Click the "Manage Never Run Out Deliveries" link at the bottom of the "My Account" page.

We do not recommend that you mail us any changes to your credit card information.

From the Never Run Out Regularly Scheduled Delivery page, you can do the following:

• Cancel your NRO delivery
• Change the timing of your next shipment
• Change the interval between deliveries (between 7 and 120 days)
• Change the quantity of any items
• Change your credit card number, expiration date and security code.

You can modify or cancel your next NRO delivery at any time before the subsequent order is processed.

We want to make sure that you are completely satisfied with your purchase. We will gladly accept returned merchandise and provide a full refund if the product is damaged, defective or if we shipped you the wrong merchandise.

Return instructions are located on the packing slip that came with your shipment. Returned items must be received within 30 days of the original order date, unopened, and in the original manufacturer packaging. If appropriate, the carton should include all accessories, manuals, brochures and manufacturer documentation.

Due to the sensitive nature of healthcare products, we are unable to provide a refund for any item(s) in which the retail packaging or sterile seal has been broken, unless the product is defective or damaged.

To help you find the best incontinence product to meet your individual needs, we offer samples to 'try before you buy' so you won't waste your money on the wrong product.

With this mind, if you should decide to return a product because it didn't meet your needs or for some reason other than stated above, please call and speak with a Product Specialist for details on how to proceed with a return.

Please note, all return shipping and restocking charges will be the customers' responsibility. The actual return costs vary depending on the type, size, distance (mileage) and the nature of the product being returned. For this reason, actual shipping charges cannot be determined until we specifically know the above. These charges will be deducted from your return credit.

To return a product, please follow these steps:

1. Call our customer service department toll free at 1-800-985-1353 (Monday-Friday 9AM-4PM CST).

2. We will provide you with a Return Confirmation Number which will be used to track your returned shipment. We are unable to accept any returned item(s) without a Return Confirmation Number.

3. Please write the Return Confirmation Number on the outside of your package. You will not need a return label, for this Return Confirmation Number will be used by UPS to verify your package. UPS is unable to accept any returned item(s) without a Return Confirmation Number visible on the outside of the package.

4. We will arrange for the package(s) to be picked up by UPS at a location that you choose (e.g. home, work). This normally takes 1 to 7 days to arrange.

5. When your return shipment is received and checked by us, we will issue you a credit within 30 days. Restocking charges may apply.

Returned items must be returned within 30 days of the original order date, unopened, and in the original manufacturer packaging. If appropriate, the carton should include all accessories, manuals, brochures and manufacturer documentation.

Due to the sensitive nature of healthcare products, we are unable to provide a refund for any item(s) in which the retail packaging or sterile seal has been broken, unless the product is defective or damaged.

We want you to be completely satisfied with your purchase. If for any reason you are not, we would like to know the reason, so we can help serve you better in the future.

There are several ways to reach us.

• Visit the Contact Us page on our web site
• Send us an e-mail at info@caregiverpartnership.com
• Call us at 1-800-985-1353
• Fax us at 1-866-341-4716
• Write us at:
  The CareGiver Partnership
  333 North Commercial Street
  Suite 350
  Neenah, WI 54956